The below article is relating to the bulk upload - Ticket Types which can be found by going to
Administration -> Company -> Bulk Upload
The Ticket Types Bulk Upload can be found within the Non Core Data section:
This bulk upload allows you to add Exchange Rates to the system.
When you load the page the most important parts relating to bulk upload are at the top of the page:
CSV file to upload
This is where you will load your CSV when it is ready to upload. Press browse and select the CSV file.
Download help file and instructions
This option will download our bulk upload help file. This includes instructions on how to use each bulk upload and lets you know which columns are mandatory and which are optional, it's important to look at the relevant help file before performing a bulk upload so you can get it right the first time.
Download CSV Model
The second option downloads an example template for you to use for the bulk upload with all the headers needed for the bulk upload to be successful.
Editing your CSV:
When you download your sample CSV file it will look like this:
Name: The name of the ticket type you are adding. This field is Mandatory.
Managers only? Is this ticket type available to only managers or all employees? This field is Mandatory and can only be entered as Yes or No.