Can I take a backup of my data?
As part of Natural HR's disaster recovery process, regular database backups are made to protect the whole service for all customers, this will ensure that all customer data can be restored quickly and efficiently if the need arises.
We cannot restore individual records or items if you accidentally delete something, as restoring one lost item would be both time consuming and costly. Therefore regardless of our backup regime, we STRONGLY recommend that all customers take periodic backups of their data and store them securely by going to
Administration > Company > Backups
Click on the 'Download' link to download the contents of a single table in a CSV format, or click on the 'Download all tables' button which downloads all the tables in CSV format as a date stamped ZIP file.
Please note: This does not give you every piece of information contained in the system, but all the main things like employees, time off, training etc are included.
Lost data due to deletion or anonymisation can be re-entered manually or as part of a bulk upload.
If you want to use data from Natural HR in another system, you should be able to modify the CSV backups we provide into a format most other products will be able to work with.
In addition to downloading table data described above, you should also consider clicking on the 'Download all documents' which will download a ZIP file containing:
- expense receipts
- staff photos
- images (jpg, png etc)
- documents (docx, pptx, pdf etc)
- template letters (rtf)
After clicking on the 'Download all documents' button there will be a short delay while the Natural HR system prepares the ZIP file. You will first receive an email containing a link you can click on to download the ZIP file.
Please note: The ZIP file will be automatically deleted after 1 day.
After downloading the ZIP file, which may be several megabytes in size, you can unzip the file to access the downloaded documents. Each of the documents will retain their original file extension e.g. docx, pdf, rtf, jpg or png, but the file names will have been replaced with a string of letters and numbers. This is perfectly normal, the Natural HR system renames the files as you upload them to prevent any issues with what appear to be duplicated files. Once you have found the file you wish to upload again, you can of course rename the file and then upload in the normal way.
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