What does 'Error 172: Google reCaptcha login error, please try again' mean?
As part of our continuing efforts to keep our data secure, we have rolled out the use of Google reCaptcha on all of our external-facing forms i.e. login pages.
You can find out more about this technology at https://www.google.com/recaptcha/about/
This technology is the widest using method globally to detect 'suspicious' activity and is used widely across many thousands of websites across the world.
The error which is returned is:
The error above gets returned when Google detects something suspicious or when a login is attempted before the connection to google has been established or has been lost - as you would expect, Google do not tell us what the reason is as the technology is so widely used and, if miscreants were to know the logic then they could easily bypass this.
The Google reCaptcha technology looks at a host of things including your activity on our website (i.e. recent failed login attempts, for example) as well as activity across the internet combined with traffic and activity from other devices on your network.
This could mean that someone else in your company but on your network could have been trying to login multiple times and been blocked and, as a result, this has impacted on your reputation score.
How to resolve
The easiest way to resolve this is to wait a short while and try again - 99 times out of 100 this will work and you will be able to login.
If you are still not able to login then you will need to try a different device - your phone for example.
If you are still not able to login on your phone then it may be that your network is impacted and you should try an alternative network.
Additionally, you may wish to check your device for viruses and malware as this may also be a contributing factor.
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