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Troubleshooting

  • System Diagnostics

    Occasionally, when working with Natural HR support we will ask you for a screenshot of your system diagnostics section. Diagnostics are used to show any abnormalities which may be causing larger issue...

  • Error 17 - Incorrect Username or Password

    Error 17 means that your either your login username or password are incorrect. Whilst this can be frustrating, from a security perspective we are unable to tell you which one is the incorrect value.  ...

  • Error 404 - This page is missing

    Error code 404 relates to a missing page in the system. In the unlikely event that you do discover a 404 error within Natural HR, please contact us with the URL of the error and we will rectify the is...

  • Error 14 - Please enter all required information

    When logging in, if you receive 'Error 14' , this is due to missing log in information. In order to solve this message, you must ensure that you input both your login name and password and that none o...

  • Error 603 - Too many failed log in attempts

    To prevent brute force attacks, after multiple failed log in attempts your account will be frozen for 15 minutes. You will be unable to re-access your account during this time even if your password ha...

  • Error 874 - Access Permissions Error

    Error 874 is a block which prohibits users from accessing pages which they do not have permission to access. The appearance of this error code is rare considering that the majority of modules and menu...

  • Error CB014 - Subscription Error

    Error code CB014 typically occurs when attempting to make an update to your subscription, this error code suggests that there is an issue with the payment card or details which have been provided resu...