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  • Error 68 - The system will not accept my confirmation code

    This is often due to having already clicked the first link in the confirmation email thereby already activating your account. If you have received a second standard email from us and get error 68 then...

  • I have not received my activation email

    If you have signed up and not received your activation email, please ensure you have waited a reasonable time for the email to come through. There can be delays with email on our system, your ISP and ...

  • Error 35 - please choose an alternate password

    When you signup you may get an 'Error 35' telling you to choose an alternate password - if you get this message it is because the password you have chosen is on a list of cracked passwords freely avai...

  • Choosing a signup email address

    Where possible, we recommend that you do not signup using a 'personal' email address such as joebloggs@acme.com. Instead, we recommend you use a generic email address such as hr@acme.com. The reason f...

  • Testing self service

    If you want to test self service (and specifically if you want to test timesheets and expenses) then you will need to add employees and users to your account; A user is linked to an employee file so y...